I must have tried logging on a hundred times so far this month — maybe more. Every glitch that has been documented in news reports, I’ve experienced. I had a pre-October 1 account and credentials that were useless. My new account has only really “worked” twice, and both those times were logging on at a location outside my usual ones.
It sounds like the vendors who provided the government the software never considered making the software scalable. They didn’t design a program that could be used by 6 million people in the first week. For the life of me, it doesn’t seem clear what they were thinking besides big dollar signs.
Inevitably this all gets fixed. But why such a big embarrassment for an offering that we’ve been waiting three-and-a-half years for? How come enough resources weren’t provided for a thing that hundreds of thousands of people were going to use in a short time span?